Contact Us

This page explains how to contact Betting Not On Gamstop and, just as importantly, what we can and can't help with. We are an independent publisher that researches and reviews betting sites not on GamStop. We are not a bookmaker, we don't hold customer accounts, and we can't see or change anything on a betting site.

What we can help with

Get in touch if your question is about our content. Typical reasons include:

• Corrections: a bonus, payment method or term on our pages looks out of date or wrong.
• Feedback: a guide was unclear, or you would like a topic explained, such as wagering requirements, minimum qualifying odds or withdrawal checks.
• Questions about how we work: how we rate sites, how we are funded, or how a site comes to be listed. Our About Us page covers the basics.
• Business or press enquiries relating to the site itself.

When you write, tell us the page you were reading and what you saw. Quote the offer or term concerned if you can. This lets us check it against the bookmaker's own published terms and update the page if needed.

What we can't help with

Many people contact review sites hoping for help with a problem at a bookmaker. We can't act on those, and it is better to know that before you write.

• We can't release a withdrawal, reopen a closed account or reverse a bonus decision.
• We can't act as a go-between in a dispute, and we can't promise any outcome.
• We can't remove you from, or add you to, GAMSTOP, and we can't advise you to bypass a self-exclusion.
• We don't give betting tips as financial advice or personal recommendations.

Problem with a bookmaker account?

Start with the site's own customer support, and keep a record of every message. Then work through these steps:

1. Read the bookmaker's terms on the point in dispute: bonus rules, withdrawal limits, identity checks.
2. Contact support in writing, by live chat transcript or email, and note dates and reference numbers.
3. If the answer is unsatisfactory, use the site's formal complaints procedure. Reputable operators publish one.
4. If that fails, check which licensing body or dispute service the operator names in its terms, and go to them.

Be aware that many sites on our lists hold overseas licences rather than a UK Gambling Commission licence. If one of them lets you down, the protections and dispute routes may differ from those you would have with a UKGC-licensed operator. Our Terms and Conditions set out the limits of what we publish and how you should use it.

If gambling is causing you harm

If betting is affecting your finances, mood or relationships, please talk to someone independent. These services are free and confidential:

• GamCare: support and counselling through the National Gambling Helpline on 0808 8020 133.
• BeGambleAware: information, advice and tools for players and their families.
• GAMSTOP: a free service for self-excluding from licensed UK gambling sites. It applies to operators licensed in Great Britain, which is why sites outside it carry extra risk for anyone who has chosen to exclude.

Deposit and loss limits, self-exclusion and gambling blocking software can all help. Our Responsible Gambling guide explains how they work. Gambling is for adults aged 18 and over only. It should never be treated as income or as a way out of money worries.

Commercial disclosure

Betting Not On Gamstop may earn commission if you join a bookmaker through links on our pages. Commission does not decide how sites are ranked or what we say about them, and you can raise any concern about that with us through the contact route below.

How to reach us

Use the contact form or the contact details shown on blackwaterjudoclub.co.uk for this page. Please don't send passwords, card numbers or identity documents. We will never ask for them.

We aim to read every message, though we can't promise a reply time or a reply to every enquiry, particularly where the question is about a private bookmaker account. If you are looking for sites to compare, our guide to non GamStop casinos in the UK is a good next step.